We'll step it up

No questions asked.

If you answered yes to ALL of the above questions,
we are happy to refund your purchase. Send your unused
product in its original packaging with proof of purchase to:

Red Moose USA
105 River Ave
Unit 103
Lakewood, NJ 08701
Customer is responsible for return shipping costs, except when item is defective or damaged. We recommend shipping
with insurance and/or tracking on returns over $75. Red Moose is not responsible for lost or stolen return packages.

Something wrong?

If your item arrived damaged or defective, please let us know right away. help@redmooseusa.com

Brush up on the details

Red Moose Full Return & Exchange Policy

Return Policy

Products may be returned for a full refund within 30 days of purchase if unused and in their original packaging. You must include your receipt or proof of purchase.

Refund processing

We will send an email notifying you if your return has been accepted or rejected once we have received the product(s) and ensure it meets our return policy requirements. If accepted, your credit card or original method of payment will be credited.

*No refunds will be issued on Sale or Clearance items.

Exchanges

Exchanges will only be granted on defective or damaged products. If your product arrives damaged, feel free to contact us at help@redmooseusa.com and we will issue you a replacement ASAP! Be sure to take pictures and send us all the details.

Gifts

If a product is shipped directly to you and is marked as a gift, a store credit will be issued directly to you. If it is not marked as a gift or is shipped to the original purchaser, the purchaser will receive the credit. To return a gift, send it to us and a credit will be issued to the proper recipient.

Perfectly polished from head to toe

A well-polished shoe is the final touch to a starched shirt, pressed suit and flawless tie knot. Learn how.

Polish your shoes