We'll step it up
If you’re unhappy with your purchase,
we want to make things right.
No questions asked.
If you answered yes to ALL of the above questions,
we are happy to refund your purchase. Send your unused
product in its original packaging with proof of purchase to:
105 River Ave
Lakewood, NJ 08701 Customer is responsible for return shipping costs, except when item is defective or damaged. We recommend shipping
with insurance and/or tracking on returns over $75. Red Moose is not responsible for lost or stolen return packages.
Brush up on the details
Red Moose Full Return & Exchange Policy
Products may be returned for a full refund within 30 days of purchase if unused and in their original packaging. You must include your receipt or proof of purchase.
We will send an email notifying you if your return has been accepted or rejected once we have received the product(s) and ensure it meets our return policy requirements. If accepted, your credit card or original method of payment will be credited.
*No refunds will be issued on Sale or Clearance items.
Exchanges will only be granted on defective or damaged products. If your product arrives damaged, feel free to contact us at firstname.lastname@example.org and we will issue you a replacement ASAP! Be sure to take pictures and send us all the details.
If a product is shipped directly to you and is marked as a gift, a store credit will be issued directly to you. If it is not marked as a gift or is shipped to the original purchaser, the purchaser will receive the credit. To return a gift, send it to us and a credit will be issued to the proper recipient.